Emergency Team Member - 12 Month FTC
Salary: £28,627.70
Hours: 38.5 - 4 days on 4 days off
Location: Leicester (Syston)
Join us at Flogas, where we offer training, support, benefits, and opportunities for development within our team of 1,350 employees.
Flogas is committed to providing energy solutions to customers nationwide, with a team of experts including Drivers, Technicians, Customer Experience specialists, Site Managers, Engineers, and Electricians, working together to serve our customers better.
Role Overview:
Reporting to the Emergency Team Supervisor, the Emergency Team Member will work alongside existing team members to ensure prompt response to calls made to the emergency line, following company procedures. Our emergency team operates 24/7, year-round.
Flogas is transitioning towards 100% renewable energy by 2040, supporting customers in reducing carbon emissions through switching from oil to gas, and developing offerings like heat pumps, solar panels, bio-fuels, and renewable gases. Join us and be part of this exciting future.
Candidate Requirements:
* Competent telephone skills
* Positive attitude towards Health & Safety and safe working practices
* Flexible working approach with a positive demeanor towards staff and customers
* Problem-solving skills, especially when working independently
* Attention to detail and ability to record information accurately under pressure
* Excellent listening and communication skills
* Experience in dispatching engineers
Benefits:
* 25 days holiday plus statutory holidays, with the option to buy 5 additional days
* Pension scheme with 5% employer contribution
* Life assurance up to 4 times salary
* Health Cash plan worth up to £900 annually
* Discounted gym membership
* Fully funded eye tests and glasses contribution
* Annual flu vaccination
* Discounts at 900 retailers
* Enhanced maternity/paternity benefits
* Training opportunities
* Employee Assistance Programme with 24/7 helpline
* One volunteering day per year
* Monthly recognition awards
About Flogas:
Flogas supplies LPG across Britain and is committed to transitioning to renewable energy by 2040. Backed by Group DCC, we focus on infrastructure and innovation, providing a secure and sustainable future for our employees and customers.
Equal Opportunity Statement:
Flogas is an equal opportunities employer, welcoming applications regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background. We are dedicated to creating an engaging and inclusive workplace.
#J-18808-Ljbffr