Join a leading independent technology and services provider as a Technician 2!Job Overview:
We are seeking a Technician 2 to support hardware deployment and laptop refresh activities. The role involves hands-on technical support, device configuration, and coordination with onsite teams to ensure smooth operations and service delivery.
1. Location: Aldershot GU11 2JN
2. Daily Rate: An hourly rate, in-scope IR35, of £ (PAYE) OR £ per hour (via a Hays Approved Umbrellapany).
3. Contract Length: Up to 31/03/2026
4. Hours: hours per week, Monday to Friday (08:30 – 17:00)
Key Responsibilities
5. Manage queue tickets assigned to the Hub and surrounding spokes, ensuring timely updates and resolution in line with SLA targets.
6. Handle Hub stock and asset management, including scanning items in/out as per contract requirements.
7. Perform hardware triage and repairs for in-warranty devices, liaising with vendors for parts and returns.
8. Support laptop deployments, device imaging, and configuration using Intune and other remote tools.
9. Conduct locker replenishments and manage disposals through the Hub.
10. Provide technical support for Windows 10/11, macOS, and Linux devices, including Dell, Toshiba, HP, and Apple products.
11. Assist with backup and recovery using Datto and other third-party tools.
12. Administer Microsoft 365 services including Exchange Online, SharePoint, and Teams.
13. Monitor and respond to security incidents, applying antivirus and endpoint protection (Defender, Trend Micro, Carbon Black).
14. Escalate service issues and suggest improvements to the Team Leader.
15. Follow all site regulations and client procedures.
Key Requirements
16. Must have SC Clearance
17. Experience in IT hardware handling and refresh processes.
18. Ability to follow structured migration schedules and instructions.
19. Familiarity with workflow management systems.
20. Strong attention to detail and organisational skills.
21. Goodmunication and issue reporting capabilities.
Additional InformationInterview Process: Online/In-Person
How to Apply:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4752655 - Anurag Gupta