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? Operations Strategy Analyst – Collections Focus
? Central Southampton (Hybrid, with occasional London adventure)
? Team: Operations Strategy & Analytics
? Full-time, 37.5 hours/week
Ready to turn numbers into impact?
We’re a fast-growing, award-winning consumer finance company on a mission to make borrowing better. Now, we’re on the lookout for a sharp, curious, and data-savvy Operations Strategy Analyst to join our high-energy team and help shape the future of customer collections.
You’ll sit right where strategy meets data meets action - crafting smarter, more human ways to help customers get back on track.
What you’ll be doing:
This isn’t just another back-office analyst role. You’ll be a key player, driving change with your data superpowers. Expect to:
️ Build, refine, and own dashboards and reports that reveal the real story behind the numbers
? Partner with servicing teams to make sure our strategies work for people, not just spreadsheets
?️ Translate data into decisions, whether you're talking to data scientists or directors
? Test, tweak, and fine-tune strategies to boost both customer outcomes and business results
About you:
You’re a curious thinker, a data detective, and a natural communicator. You see patterns, not just numbers, and you love finding ways to make things better. Ideally, you’ll bring:
?Experience in collections analytics or strategy, ideally in financial services
? SQL or Python skills (you know your way around a dataset!)
? An analytical brain paired with a solutions-first mindset
?️ Excellent communication skills, you can explain complex stuff clearly
? Power BI, Tableau, or QuickSight experience
? Knowledge of personal loans, utilities, or consumer finance
Why you’ll love working here:
It's not just crunching numbers, it's about changing lives. Join a company where your ideas matter, your growth is supported, and your work makes a real impact. Perks include:
? Competitive salary + bonus for great performance
?️ 25+ days holiday (plus bank holidays, and it grows over time!)
? Cycle to work scheme & solid pension plan
?️ Access to mental health support, virtual GPs & counselling
? Fun socials, flexible hybrid working, and a relaxed dress code
Sound like your kind of challenge?
Apply now and bring your analytical brain and strategic spark to a place that’s redefining what finance can do for people.
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