Repairs AdministratorInitially a temporary role for 4-8 weeks with the potential to transition into a permanent roleTemporary Rate: £13.80 - £14.66 PAYE Annual Salary for the Permanent Position: £28,500 - £30,500Location: LoughtonJob Type: Full-time, Temporary with a view of transitioning to PermanentAn exciting opportunity has arisen to join our fast-paced team as a Repairs Administrator. This role is ideal for someone who thrives in a dynamic environment and is committed to providing excellent customer service while managing complex scheduling tasks.Day-to-day of the role:Organise appointments for maintenance engineers, ensuring efficient scheduling and communication.Take full responsibility for the administration of the mobile workforce scheduling system.Liaise effectively with clients, residents, and operatives to ensure repairs are scheduled and attended to within the required timeframes.Maintain accurate records and generate reports from various digital systems relating to all aspects of the work areas as required.Ensure timely and accurate communication from operatives about the progress of work to schedule their tasks according to residents' needs.Re-schedule jobs in the event of an unplanned absence of an operative and directly contact the resident to agree on any changes.Communicate with supervisors/managers regarding work quality, timeliness, and potential HR issues concerning the operatives.Provide support to colleagues, customers, and the business to continuously improve operational effectiveness.Required Skills & Qualifications:Proven aptitude in problem-solving.Strong administration skills with keen attention to detail.A passion for customer service.Experience in a similar role, ideally within a repairs or maintenance environment.Knowledge of basic roofing terminology is desirable but not essential.Experience working for a local authority or similar environment is required.Benefits:Competitive salary.Opportunity to work in a dynamic and supportive team.Professional development and growth opportunities.To apply for this Repairs Administrator position, please submit your CV.