Job Description
IT Service Centre Analyst – £30,000 – Sheffield (4 Days Onsite)
We’re recruiting for an IT Service Centre Analyst to join a well-established internal IT team, delivering high-quality 1st line technical support across a nationwide business.
This is a permanent role based in Doncaster, with an expectation of being onsite 4 days per week.
The Role
* Provide 1st line support across incidents and service requests
* Log, manage, and resolve tickets within SLA/OLA targets
* Priorities and escalate issues where required
* Manage user administration (accounts, access, permissions)
* Support Windows 10, Office 365, Exchange, and mobile devices
* Work with internal teams and suppliers to ensure timely resolution
* Deliver excellent customer service with strong communication skills
What You’ll Bring
* Experience in a Service Desk or IT support environment
* Knowledge of Windows 10 and Office 365
* Strong troubleshooting and problem-solving ability
* Experience working to SLAs
* Full UK driving license
Package
* £30,000 salary
* Doncaster location (4 days onsite)
* Permanent position