Performance Data Analyst
Monday-Friday 9am-5pm
£35,000-£50,000 DOE
Manchester
MPJ Recruitment are currently looking for a Performance Data Analyst to support and enhance the performance of one of our clients claim's operations based in Manchester. This role sits independently on the operational team, providing objective, data-driven insights whilst working closely alongside management to identify risks, improve performance, and drive better customer and commercial outcomes.
Ideal candidate:
Exposure to AI-driven analytics or automated performance triggers.
Experience with reporting tools such as Power BI or similar (advantageous but not essential).
Proven experience in a data analyst or performance analyst role, ideally within a contact centre, claims, or insurance environment.
Strong analytical capability with a keen eye for detail and the ability to identify patterns, risks, and anomalies in data.
Advanced Microsoft Excel skills, including the ability to manipulate large datasets and build required reports.
Ability to interpret complex data and present it in a clear, simple, and commercially relevant way to a non-technical audience.
Experience working with telephony data (e.g. call volumes, abandon rates, service levels) and operational performance metrics.
Confidence to challenge stakeholders and influence change using data-led insight.
Strong organisational skills with the ability to manage multiple priorities and deliver to tight deadlines.Benefits:
A competitive salary
Monday - Friday 9am-5pm, 7-hour shift
25 days annual leave + bank holidays
A supportive, friendly, fast‑paced team culture
Modern, city‑centre office environment
Dress‑down FridaysInterested in knowing more? CLICK APPLY