Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change and ultimately improve people's lives.
Triage case officers manage a varied caseload of concerns and make recommendations to the triage decision makers about whether the threshold for investigation is met. To ensure that recommendations are well reasoned and robust, triage case officers analyse and assess the concerns and supporting information received. The triage case officer will then identify and request any further information required to determine whether the threshold for investigation is met. Triage case officers also act as a point of contact for members of the public and organisations with queries about the functions and processes of the fitness to practise department.
By ensuring that fitness to practise concerns that require investigation are appropriately identified and cases progressed in a timely manner, you will be contributing to our key duty of protecting the public.
What you will do
* Manage a varied caseload related to concerns about the fitness to practise of social workers in England.
* Analyse, assess and summarise case-related documentation.
* Identify, request and obtain information relevant to fitness to practise cases in a timely manner and in compliance with departmental procedures and deadlines.
* Actively manage and follow-up requests made for further information about concerns.
* Undertake risk assessments, identify and escalate changes in risk.
* Apply relevant guidance and legal tests to determine if there are grounds to investigate a fitness to practise concern and draft recommendations in line with evidence, guidance and legal frameworks.
* Maintain accurate case records using the case management system, to ensure the integrity of data, and ensure records are updated in a timely manner.
* Correspond with relevant internal and external stakeholders, tailoring correspondence to suit the requirements of the recipient.
* Advise the public, social workers and other organisations about Social Work England and the functions and processes of the fitness to practise department.
* Ensure that incoming communication receives a timely and appropriate response.
* Provide consistent and high-quality customer service to internal and external stakeholders, as well as parties involved in fitness to practise cases.
* Manage large quantities of sensitive information in accordance with data protection legislation and our data management policies and procedures.
* Undertake other project or research work as required.
Your skills, knowledge and experience
* Ability to work within a statutory framework and apply statutory tests.
* Customer service skills, with the ability to develop and maintain stakeholder relationships and communicate sensitively and professionally with a range of vulnerable people.
* Experience with case management systems and of maintaining records.
* Excellent written and verbal communication skills.
* Experience of managing sensitive and confidential information.
* Strong analytical, critical examination, research and decision-making skills with an attention to detail.
* Ability to work independently in planning and organising own workload and manage own time effectively.
* Ability to troubleshoot and resolve problems.
* Ability to manage competing priorities and adapt to changing priorities while maintaining quality and accuracy of work.
* A demonstrable commitment to inclusion and diversity.
Details
* Job Type: Permanent (2x roles available)
* Working pattern: Full time, 37 hours per week. We offer flexible working subject to business need, this can include compressed hours.
* Salary: £29,063 per year, rising to £30,205 per year after successful completion of a 6-month probationary period.
* Location: Sheffield/Hybrid
* Benefits: flexible working, contributory pension, life insurance and benefits portal
Application
During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.
Job Types: Full-time, Permanent
Pay: £29,063.00-£30,205.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* On-site gym
* Work from home
Work Location: Hybrid remote in Sheffield, S3 8JY