Job Title:
Priority Dates Waitlist Co-ordinator
Location:
Glasgow City Centre (excellent transport links)
Hours:
40 per week (including 1 in 3 Saturdays)
Salary:
£25,396 plus bonus ( OTE £29,000 )
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons perform more laser procedures collectively than any other provider. We look after thousands of patients every week — and it's a privilege to help transform so many lives.
Our team works collaboratively, consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. Our values extend beyond our clinics — through our charitable and environmental initiatives — because we believe in doing what is right for our patients, our colleagues, our communities and our planet.
About the Role
This is a premium service role at the heart of our patient journey.
As a
Priority Dates Waitlist Co-ordinator
, you will be responsible for managing a cohort of patients who have already committed to undergoing refractive surgery and are awaiting scheduling. Your mission is to ensure every patient is matched to their ideal surgery date, balancing their availability with clinical capacity and surgeon schedules.
This role requires exceptional organisation, a warm and professional communication style, and the ability to build rapport and maintain patient confidence throughout the final stages of their journey to surgery.
Key Responsibilities
* Proactively manage a live waitlist of patients awaiting confirmed surgery dates
* Liaise with clinics, surgery centres and surgeon diaries to identify suitable availability
* Match patient preferences to appointment slots with precision and efficiency
* Maintain regular contact with patients via phone and email to provide updates, reassurance and support
* Accurately maintain tracking spreadsheets and departmental databases
* Communicate clearly and professionally with internal teams to ensure seamless scheduling
The Ideal Candidate Will:
* Have exceptional communication skills — both written and verbal
* Be highly organised with excellent attention to detail
* Enjoy problem-solving and balancing multiple variables to achieve the best outcome
* Build rapport easily and convey confidence, care and professionalism
* Remain composed under pressure and adapt to shifting priorities
* Demonstrate accountability, resilience and a commitment to delivering outstanding service
What's in it for you?
* Competitive salary with excellent bonus opportunity
* Career progression within a market-leading healthcare provider
* Free or discounted optical products and procedures
* Discounted eye care for family members
* Cycle to work scheme
* A supportive, professional environment where your work genuinely changes lives
Ready to play a key role in helping patients take the final step towards life-changing vision correction?
Apply now and become part of a team that makes a difference every single day.