Overview
The post holder will provide an efficient, effective and comprehensive clerical and administrative support to the Endoscopy Department in accordance with the standard operating procedures and trust policies and procedures, to ensure patients requiring procedures within the department have their pathway managed efficiently and effectively.
Responsibilities
1. To co-ordinate the day to day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy and Endoscopy Booking Policy.
2. To book day cases and procedures undertaken in endoscopy, within given guidelines ensuring the national and local targets are met.
3. To replace cancellations, as and when necessary, with like for like cases or within guidelines provided, whilst taking into account the national targets for waiting times.
4. To instruct patients with regard to the stopping of specific medication and inform patients of starving requirements depending on scheduling of procedure.
5. Dealing with all patients enquiries regarding cancellations, rescheduling and holiday bookings.
6. To contact the patients and agree a convenient date for their admission, in line with booked admissions.
Please refer to JD
About us
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Person Specification
Qualifications
* Good standard level of education (GCSE or equivalent) in four subjects, one to be English.
Experience
* Dealing with patients/public face to face or working in a customer focused environment.
* Knowledge of Patient Administration System and/or Endovault would be desirable
* Working as part of a team in a busy environment.
Skills and Knowledge
* Knowledge of confidentiality and data protection issues
* Ability to work under pressure whilst remaining calm and approachable.
* Excellent communication skills when acting as first point of contact for enquiries or complaints
Discloser and other checks
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,937 to £26,598 a year, per annum, pro rata
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