Commercial Support Administrator - Warranty & Recharge
About this Role
This is an ideal opportunity for someone who thrives in a fast-paced admin environment and enjoys playing a key part in making operations run smoothly. Youll be supporting our Commercial and Operations teams by managing recharges, warranty claims, and customer queries with accuracy and professionalism.
Be the first point of contact for customer queries on recharges and warranties
Process recharges accurately and liaise with Finance to ensure timely invoicing
Submit and follow up on warranty claims with manufacturers
Investigate downtime claims using supporting documentation and internal resources
Generate reports and KPIs to help drive team performance
About You
Youve likely worked in a similar role and know how to keep calm under pressure. Youre naturally organised, confident working with data, and happy to get stuck into a variety of tasks. Youre a strong communicator who takes pride in accuracy and ownership.
Previous experience in a commercial support or administrative role
Strong attention to detail and time management skills
Confident communicator across teams and with external partners
Comfortable working with internal systems and handling data
Able to prioritise effectively and adapt to changing deadlines
Even if you dont match every skill listed, we encourage you to applygreat potential matters to us.
About Us
Dawsongroup EMC provides modern, reliable assets to local authorities, utilities, and construction companies across the UK and Ireland. Our customers rely on us for dependable, well-maintained vehicles and a responsive support team behind them.
Over 50 years of experience in asset rentals
Part of the wider Dawsongroup family, recently acquired by KKR
Trusted by a loyal customer base in a specialist market
Known for our one-stop-shop approach and excellent service
Operating with a strong commitment to sustainability and innovation
About Your Future
Youll be joining a team that values development and internal progression. We invest in our people and provide the tools and support you need to grow.
Up to 29 days leave per annum plus bank holidays and your birthday
Funded training and long-term career pathways
Cycle to work scheme and life assurance
Wellbeing support and seasonal gifts
A workplace where people from all backgrounds are welcome
Dawsongroup plc is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
People are our greatest asset. Apply today to be part of something better.
TPBN1_UKTJ