Overview
Join to apply for the Service Scheduler role at Kings Security. This position is on a Fixed Term Contract for a duration of 12 months.
Employment type: Contract
Seniority level: Entry level
Key Purpose Of The Job
To organise and manage teams of service engineers’ daily diaries. To provide efficient planning of corrective, preventative and project works.
Key Job Responsibilities
* Efficiently managing service engineer’s daily diaries
* Monitor and report engineer PDA utilization
* Monitor Awaiting parts, Parts in and Further action queues.
* Request parts as required and arrange re-attendance of further action calls
* Arranging new ETA with customer if joint meet fails
* Liaising with engineers to ensure deadlines are kept
* Chase part codes with REM or Supervisors
* Order plant hire where applicable
* Taking calls and booking maintenances and corrective calls, along with any other business enquiries
* Liaise with national accounts on projects
* Advise customers/ national accounts of ETA’s where required
* Meeting KPI’s, SLA’s and daily targets.
* Ensure all work is produced in a timely manner, well presented and error free
* Answer the telephone and taking messages where appropriate
* To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
* Ensure line manager and REM are made aware of developments, problems and other issues affecting the performance of service department
* Cover Scheduling administration duties as required
* Any other reasonable requests from Management
Requirements
* Excellent administration skills
* Excellent co-ordination skills and highly organised.
* Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)
* Proven track record of good organisational skills (including time management, prioritising)
* Ability to work under pressure
* Excellent interpersonal skills and able to build and maintain relationships at all levels.
* Excellent communication skills - verbal and written.
* Be a good team player, willing to provide cover and support where necessary.
Benefits
* Supportive and Collaborative Environment
* Company Health Care Plan
* Company Pension
* Life Insurance
* 25 days holiday plus Bank Holidays
* Development Opportunities
* Referral Scheme
* Employee Recognition Scheme
* Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
* Cycle to Work Scheme
* Wagestream – Get instant access to your wages through our financial wellbeing tool.
When Kings carry out recruitment, we do so as an Equal Opportunities Employer.
Seniority level: Entry level
Employment type: Contract
Job function: Other
Industries: Security and Investigations
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