Job description
Credit Control Manager
£55,000-£60,000 per annum.
Welwyn Garden City- Office Based.
* As a Credit Control Manager, your primary role is to establish, lead and manage the Credit Control function, accounts receivable and cash collection areas and building positive client relationships.
Key Responsibilities:
* Team probationary and development.
* Ensure collection targets are achieved as set out by the manager / business.
* Managing own ledger of approx. (various sizes and complexities).
* Reconciliation of own and team's complex accounts as and when required.
* Ensure exceptional levels of accuracy across all customer accounts and promote the same within the team.
* Competency in using customer portals.
* Providing support to the team to reduce queries, log queries and escalate appropriately and promptly.
* Ensure all customer credits are processed on a timely basis by the billings team so that they do not hold up payments.
* Identifying Risks and escalating appropriately.
* Oversee the Direct Debit process and customers.
* Collate factored customer collection information, swiftly & accurately as requested by Factor.
* To assist with audits by ensuring all necessary documents are provided to Auditors as and when required.
* Assist & support new process implementations.
* Send bi-monthly statements on behalf of the whole dept.
* Promote and support the dunning cycle.
* Re-assignment of customer accounts across the team as and when required.