Auxilion, part of the IT Alliance Group, is an award-winning IT support services provider, delivering innovative IT solutions, consulting, and managed services to public and private organisations across the UK and Ireland. Their client-first philosophy has driven long-term success and collaborative partnerships.
They are now looking for a driven and enthusiastic individual to join their team as aLevel 4 Network Engineering Apprentice. This is a fantastic opportunity to gain hands-on experience, industry-recognised qualifications, and a solid foundation in IT networking and support.
A Typical Day in the Job:
1. Act as the first point of contact for technical issues, providing first-line resolutions or escalating appropriately.
2. Prioritise, monitor, and resolve incidents and requests within SLA timelines.
3. Assist with the installation, configuration, and maintenance of network devices and infrastructure.
4. Collaborate with cross-functional teams to ensure efficient problem resolution.
5. Proactively identify and report recurring IT infrastructure issues and suggest root causes.
6. Participate in major incident response, including ticket creation, impact assessment, an...