Service Desk Analyst / 1st Line Support Summer-Browning Associates is currently assisting our client in the Public Sector, who is seeking a Service Desk Analyst for a 12-month assignment. Location: Milton Keynes / Hybrid Working The ideal candidate will hold active SC clearance and have a proven background in IT Service Desk support, along with the following skills and experience: Experience in 1st Line Support, specifically within the Service Desk, Incident, and Request Fulfilment processes, as well as a strong understanding of priority classifications and SLAs. Experience supporting End-User Computing (EUC) and collaborating with 2nd Line teams. Experience in incident triage and resolution. Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies. Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO. - To apply, please submit your most recent CV for review.