Non-Fault Updates Claims Handler
We’re looking for an experienced Non-Fault Updates Claims Handler to join our knowledgeable and customer-focused team at 4th Dimension Innovation in Egham, Surrey. This role is ideal for someone with previous experience in claims handling, particularly within credit hire, non-fault claims, motor claims or the wider insurance industry. If you’re confident speaking with customers, comfortable working in a busy claims environment and understand the importance of accurate, timely updates, this could be the perfect next step.
You’ll play a key role in supporting customers through their claim journey, providing updates on non-fault motorcycle claims and credit hire matters, while ensuring service level agreements are met and customers receive a professional, supportive experience. The role profile highlights customer relations, inbound and outbound calls, non-fault motorcycle claims handling, SLAs, attention to detail and confident communication as core parts of the role.
Main Duties
* Manage customer relationships and provide clear, helpful claim updates.
* Handle inbound and outbound calls in a professional and confident manner.
* Provide accurate information relating to non-fault motorcycle claims and credit hire.
* Ensure claims are handled efficiently and in line with agreed SLAs.
* Use your insurance and claims knowledge to support customers and progress claims effectively.
* Maintain accurate records and ensure all claim information is updated correctly.
* Work closely with colleagues across the Non-Fault Updates team.
* Support continuous improvement across claims processes.
* Take ownership of your own performance, development and individual targets.
Key Skills
* Previous experience in a claims handling role is essential.
* Knowledge of the insurance industry and claims processes.
* Experience in credit hire, non-fault claims, motor claims or motorcycle claims is highly desirable.
* Understanding of ABI GTA and credit hire case law would be advantageous.
* Excellent written and verbal communication skills.
* Confident telephone manner and strong customer service skills.
* High attention to detail and logical thinking.
* Able to manage customer expectations calmly and professionally.
* Collaborative, proactive and comfortable working in a team-focused environment.
Bonus Points For
* ACII certificates or other relevant insurance qualifications.
* Experience working with motorcycle claims.
* A passion for motorcycles or the wider automotive industry.
* Experience working in a busy, SLA-driven claims environment.
The Essentials
* Hours: 37.5 hours per week, Monday to Friday
* Weekend Working: 1 rota’d Saturday per month
* Salary: £25,000 to £28,000
* Location: Egham, Surrey
* Working Pattern: Remote/Hybrid
* Contract: Full-time
* Perks: Competitive company benefits, training and development opportunities, and a supportive team culture where your claims experience and industry knowledge will be valued.
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