Door Expert / Sales Adviser
Northolt Showroom
Reports to Branch Manager
Mon – Sat days per week)
Hours: 37.5 hours per week (30 minutes unpaid lunch per day)
Salary: £27,007.50 or £13.85ph - £27,690.00 or £14.20ph (increased to £14.20ph once 3 month probation period is complete)
Overview
Todd Doors, the UK's leading supplier of quality timber doors and accessories, are recruiting for a full time Sales Adviser to support our Northolt showroom. The position offers great prospects for progression.
At Todd Doors, we pride ourselves in delivering the very highest levels of customer service and product knowledge. We don't bother with salesmen, we employ people and create door experts who can take a customer's ambition and help it become reality. If you have the ability and determination we will train you in our products and help you build a career.
This exciting vacancy has arisen for an experienced product sales professional to become a member of our team and to be involved in our Flagship store.
The successful full time candidate will bring their experience of providing great customer service and be from a background of product knowledge driven or technical sales in a similar retail / showroom / face to face environment.
Our people delight in assisting with all aspects of a customer journey, from initial contact to booking the final delivery in a confident, efficient, professional, yet friendly manner. The successful candidate must hold a valid UK driving licence as they may need to provide cover at other stores.
The role of Door is to support the Branch Manager with the following tasks:
Sales Duties
* Deliver excellent customer service that exceeds all customer's expectations
* Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
* Dealing with customers' orders and queries in a confident, efficient and professional manner.
* Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given).
* Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
* Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels.
* Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
* Resolving any customer issues/inquiries to a satisfactory conclusion.
* Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
* Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
* Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise.
* Ensure all promises made to customers are realistic, achievable and are completed.
* Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager
General Duties
* Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day.
* Prepare and assist with stocktakes adhering to Company procedure.
* Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to.
* Assist with the training and development of all new recruits.
* Report any Health and Safety issues to your line manager.
* Take on any reasonable ad hoc duties to ensure the smooth running of The Company.
Job Types: Full-time, Permanent
Pay: £27,007.50-£27,690.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Free parking
* On-site parking
* Referral programme
* Sick pay
* Store discount
Experience:
* Retail sales: 1 year (preferred)
Work Location: In person