Job Purpose Employment and Skills Caseworker The Working Denbighshire Employment Case Worker will provide a flexible, high quality service, working in partnership with other employability projects as part of an integrated Working Denbighshire approach. Working closely with the Working Denbighshire Employment & Skills Mentors and other team members, the Employment & Skills Case Worker will enhance the support available to participants across the whole of Denbighshire by encouraging the participants to undertake a broad range of activities and achieve definite outcomes. The participants will often have complex barriers and are in poverty or at risk of being in poverty. The Employment & Skills Case Workers will work with participants to maximise participants potential, through a person centred and strengths based approach, to overcome barriers to employment whilst working collaboratively with mentors to achieve outcomes. Principal Accountabilities and Responsibilities Employment and Skills Caseworker Responsible for supporting Mentors to help move their participants closer towards employment using a variety of techniques, including collaborative conversations, individual coaching and personal support, building on positive relationships and developing effective processes. Responsibility to work in a person centered way; adaptable to the needs of the participants and to work closely with them to address specific barriers, as identified by the mentors that are preventing them from gaining employment. To work closely with the Employment & Skills Mentor to create momentum for participant change using collaborative communication skills to communicate both acceptance and empathy in order to provide the agreed support at the right time. Engage with participants in What Matters conversations and feedback relevant information to the mentor to ensure that all relevant support is accessed and available to the citizen. Organize and provide group sessions tailored to the needs of the participants who have signed up to Working Denbighshire supporting them to build their confidence and motivation whilst on their journey towards education, employment and training. Support individuals to address broad barriers to work by providing information, advice and guidance regarding the support available and by supporting participants to achieve their goals on their action plans as agreed with the mentor. Identify any risks to inform the completion of risk assessments and risk management plans ,as appropriate, in collaboration with members of the Employment & Skills Mentors and other members of the Working Denbighshire Team. Provide regular progress reports to include participant stories to the Mentors to promote the impact of the support provided through Working Denbighshire. Maintain detailed records of work in accordance with the Working Denbighshire monitoring framework and necessary data requirements of UK and Welsh Government, DCC an any other relevant funding bodies. Always maintain a confidential service that ensures that all personal data is effectively protected and handled, within locally agreed Information Sharing Protocol and relevant data protection law. Identify any operational risks aligned to the Working Denbighshire safe system of work and complete risk assessments and risk management plans and report to your line manager as appropriate. Work within the provisions of DCC policies ensuring full compliance with financial regulations, including abiding by and implementing DCC Equal Opportunities policy, Health and Safety regulations, all Lone Working and Safeguarding procedures in all aspects of project delivery. Employment and Skills Caseworker Participate with colleagues as part of the wider Working Denbighshire team to take collective responsibility for representing and promoting Working Denbighshire and achieving its targets and ambitions. Employment and Skills Caseworker Carry out other tasks and responsibilities of a similar nature as determined from time to time by the manager in relation to the smooth running of the service including providing temporary cover as necessary and appropriate. Experience of administration and monitoring processes and the ability to complete required records to a high standard. Experience of implementing strengths based action plans for citizens, reviewing progress and achievement of outcomes Delivery of training sessions in a formal or informal setting Application Form Interview 3. JOB RELATED KNOWLEDGE & SKILLS An understanding of how unemployment, poverty and social disadvantage impact upon people?s lives and knowledge of anti-poverty and employment support programmes including participant engagement and progression. Understanding of employment and benefit issues including the welfare reform and the implications for citizens. Demonstrable customer care skills to include an understanding of customer service in a service delivery setting, knowledge of confidentiality and data protection issues and a commitment to equality, diversity and inclusion. Knowledge of related services provided by the statutory, voluntary and private sector. Comprehensive IT skills and ability to maintain electronic records, with attention to detail. Excellent time management skills with the ability to prioritise work, deal with conflicting priorities and meet deadlines and achieve goals. Application Form Interview 4. PERSONAL QUALITIES Self-motivated with a strong work ethic with a creative, flexible, innovative and outcomes focused approach to engagement and support. Excellent interpersonal skills with the ability to inspire and instil confidence and resilience in others with a genuine desire to help people; demonstrate empathy and be non-judgemental. Able to meet challenges with a positive attitude and be keen to learn and develop new skills and have the ability to motivate and develop others, doing with rather than for.