Helpdesk Coordinator Benefits * Annual Leave - 24 days plus the bank holidays pro rata. * Pension scheme - 5% employee and 3% employer. * Life Assurance - x2 your annual salary. * Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. * Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. * Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. * Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! Description * To determine required response level to breakdown calls and reported defects. * Respond to calls within expected timescales. * To ensure that suppliers work efficiently and cost effectively. * Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams. * Updating Operations Team with completion times for repair work. * Reporting details on handovers and the Fleet System. * To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures. * To update Fleet System with breakdowns, defects and purchase orders. Qualifications * Experience in a similar role and environment. * Competency MS Packages - Excel, Word and Outlook etc. * Good level of numeracy and literacy. * Attention to detail and a high level of accuracy with a keen eye for detail. To apply please call Hariley Solutions on (phone number removed)