At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail. Employee Benefit Retirement Co-ordinator / Customer Executive- £25,960 plus career progression salary increases & bonus Hours: Full time – 35 hours Location: Belfast City Start Date: 7th July 2025 Are you looking for a new and exciting career and able to start early July? We are looking for an ambitions Retirement Co-ordinator / Customer Executive to join our HUB team, delivering an exceptional and friendly service. If you have a passion for customer service, have good attention to detail & can adapt your style for the best outcome of our customer, come join us at The HUB Group. Our Employee Benefits Retirement Co-ordinators / Customer Executives play a pro-active part in delivering a high standard of service to our corporate customers and their employees, ensuring the best and right outcome for them completing the retirement journey through our Corporate Retirement service. This is a dual role where you will spend 50% on administration and 50% contacting customers over the phone, to guide our customers in getting their pension funds from the current scheme to their new provider. A full induction and training programme is offered, enabling you to deliver a great customer experience. Salary: £25,960 plus career progression salary increases & discretionary bonus Location: Belfast City. Office based then hybrid This is a full time, permanent position at 35 hour week, Monday - Friday 9am-5pm, Initially this is office based, however once probation period is complete, the role is then offered on a hybrid model (50% in the office) Who are HUB and Why Us? At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care. We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business What can we offer you? Career progression salary increases and discretionary bonus scheme – opportunity to raise salary up to £29k, based on role performance & personal attitudes at work 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel. Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution Private Medical Cover, Income Protection and Life Assurance Learning and Development opportunities - including access to LinkedIn Learning. FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more More About What You Will Be Doing: As an Employee Benefits Retirement Co-ordinator, you will be follow the paper based journey and be involved in both the administration and customer contact via phone, supporting their journey of getting their pension funds from the current scheme to their new provider. You will take ownership of specific customer/partner/provider issues or queries and work to find a resolution in a timely and appropriate manner. The role requires a high level of attention to detail whilst taking information from customers/partners/providers and inputting across multiple systems. An ability to identify and adapt your approach for vulnerable customers who my require additional explanations or repetition of information is also key. A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way. Who do we look for: To be successful in this role, we look for people who are customer orientated and have their best interest at the heart, as well as the following Experienced in providing excellent customer service, both over the phone and in a post-sale or administrative environment. Good phone skills – experience speaking to customers over the phone Great active listening and interpersonal skills with the ability to communicate at all levels Strong attention to detail and accurate reporting of customer information Results orientated and able to work under pressure to achieve objectives within agreed timescales, without compromising the quality of service provided. Extremely organised, with the ability to make intelligent decisions when faced with competing priorities and fluctuating workloads. Basic / Good computer literacy skills – being able to use Outlook, Word and CRM systems Work under pressure to achieve objectives within timescales, without compromising accuracy and quality GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths If this sounds like your next opportunity with career progression, we want to hear from you! About Us We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first. That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it. We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy here. Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments here. What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other. We look forward to welcoming you to the team soon.