Role Overview: Frontline Technical Support Engineer (Shifts) Location: Hybrid – Swindon, Wiltshire Team: Service Operations Schedule: Shift pattern Salary: £32,500 per annum (inclusive of shift allowance) This role is all about being the first line of defence in IT operations — monitoring systems, managing incidents, and ensuring business-as-usual (BAU) continuity for clients. You’ll be hands-on with technologies like SQL, Unix, and Java, and play a key part in incident resolution and service optimization. Key Responsibilities * Rapid response to alerts and tickets to minimize disruption * Execute system changes under strict Change Management protocols * Lead or support Major Incident Management (including scribing and communications) * Investigate root causes and recommend service improvements * Maintain crisp audit trails via ticketing systems * Stay current with Paytech’s technologies and contribute to team knowledge growth * Proactively identify potential service disruptions Skills & Experience Required Essential: * Strong problem-solving and ownership mindset * Experience with at least one of: * SQL (complex queries) * Unix (effective command-line competence) * Java (code reading) * Client relationship management * Fluent English and MS Office proficiency Desirable: * Familiarity with tools like AppDynamics, Jira, Confluence, OpsGenie, Citrix * Degree in Computer Science or related field Behavioural Traits: * Methodical and detail-oriented * Flexible and resilient under pressure * Strong communicator and team player * Relationship builder with internal and external stakeholders Benefits * 25days annual leave * Hybrid working (3 days in office) * Income protection, life insurance, pension (6% employer contribution) * Bonus scheme, gym allowance, travel cover * Digital learning, volunteering, and social events * Employee discounts and wellbeing support About Edenred PayTech A subsidiary of Edenred Group, Edenred PayTech is a Mastercard Principal Member and FCA-regulated EMI. They serve clients in challenger banking, corporate benefits, and retail/travel sectors — including Monese, Tide, Sainsbury’s, and TUI. If you're considering applying, I can help you tailor your CV or prep for the interview. Or if you're evaluating whether this fits your career goals, I’d be happy to explore that with you too. Want to dive into that next?