Aftersales Executive
Base pay range: £29,000 plus OTE bonus. Hours: 45 per week.
Join LSH Auto as an Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership. You will act as the key liaison between customers and our service teams, ensuring our aftersales services are delivered effectively and efficiently.
Key Responsibilities
* Respond promptly to customer enquiries regarding service appointments and aftersales enquiries.
* Schedule and manage service appointments, ensuring optimal workflow in the service department.
* Collaborate closely with the service and parts teams to provide timely updates and information to customers.
* Proactively seek customer feedback and address any issues or concerns in a professional manner.
* Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction.
* Work towards achieving key performance indicators related to aftersales service.
Requirements
* Previous experience in an aftersales or customer service role within the automotive sector.
* Exceptional communication skills and a commitment to delivering outstanding customer service.
* Strong organisational skills and attention to detail.
* Ability to thrive in a fast‑paced environment while managing multiple tasks.
* A valid driver’s licence is essential.
Benefits
* Colleague Referral Scheme (£500–£1,000).
* A range of Mercedes‑Benz training and leadership programmes.
* Platinum Plus Rewards Scheme.
* Colleague Car Purchase Scheme.
* Eye‑care vouchers.
* Life assurance (4× annual salary).
* 31 days holiday (including bank holidays), rising to 38 days with length of service.
* Wellbeing support.
* Company pension.
Additional Information
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Other
* Industries: IT Services and IT Consulting
* Location: Birmingham, England, United Kingdom
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