Closing Date: 09/11/2025
Location: Cardiff TEC, Forest Farm
About the role
You will play a key role in the daily operations of our Cardiff warehouse. This customer-facing position involves managing deliveries, stock counting, and order picking to support Openreach engineers. You will be responsible for overseeing external couriers and ensuring smooth warehouse activities, working closely with a small team to maintain efficiency and high service standards.
You'll have the following responsibilities
* Receive and process daily deliveries accurately and efficiently.
* Maintain accurate stock counts and manage inventory within the warehouse.
* Pick and prepare orders for Openreach engineers in a timely manner.
* Oversee external couriers and manage incoming parcels and deliveries.
* Provide excellent customer service in a fast-paced, customer-facing environment.
* Operate warehouse equipment such as pallet trucks and trolleys safely.
* Ensure compliance with health and safety regulations and company policies.
* Work collaboratively with a small team, taking initiative when required.
* Maintain professionalism and patience when dealing with challenging customers.
* Support general warehouse operations to ensure smooth and efficient workflow.
You'll have the following skills and experience
* Basic IT literacy with the ability to confidently use computer systems and software relevant to warehouse operations.
* Previous experience in a warehouse, distribution, or engineering support environment is highly advantageous.
* Physically able to handle a fast-paced, physically demanding role, including lifting up to 20 kilos unaided.
* Strong work ethic with the ability to take initiative and work effectively both independently and as part of a small team.
* Excellent customer service skills, with the patience and professionalism to handle challenging interactions calmly.
* Valid driving license is a plus but not essential.
Benefits
* Competitive salary
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* 22 days annual leave (not including bank holidays), increasing with service
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
* Discounted broadband, mobile and TV packages
* Access to 100’s of retail discounts including the BT shop