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Resort General Manager
Department: Leadership Team
Employment Type: Permanent - Full Time
Location: Skegness
Description
About the Role
We are looking for a passionate General Manager to join our Skegness Team. This is a fantastic opportunity for someone with the experience and drive to successfully run a large scale, guest focused operation.
Reporting to the Resort Director, you will work with Senior Leaders from across the resort to promote the highest operational standards which exceed guest expectations and drive great NPS scores and rebooks.
You will have direct responsibility for Senior Managers and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Entertainments & Leisure, Restaurants, Buffets, Health & Safety and Resort Safety departments. With this, you will be a role model for our culture, ensuring that team across the resort live our values and are engaged with our business objectives through effective objective setting, coaching, 121s and PDPs.
Working with your team, you will have a continuous focus on our objectives, creating robust action plans on how we continue to work towards our EBITDA targets, improve NPS, reduce problem scores, improve retention and reduce labour turn over and how we remain effective in our payroll budgets.
You should always have an eye for continuous improvement, ensuring that we are always doing whatever we can to improve our operation and the experience we can offer to our guests.
About You
We are looking for an individual with substantial experience in a similar level operational role. This would be a perfect opportunity for an existing General Manager looking for a new challenge, or for a Senior Manager or Area Manager with broad experience in the hospitality/ leisure industry who is looking for their next step.
Our resorts are large operations and we have around 1400 team and around 6000 guests at any one time, so experience in large scale operations are essential.
You should have strong leadership experience with the ability to influence your direct leadership team, and their wider teams, to make sure that we are all working in the same way and to the same objectives, always with our guests at the forefront of our decisions.
You should have solid experience in strategic planning, budgets, payroll and NPS as these are regular focus points for our leadership teams on resort. You will also have strong experience in compliance and process management.
This role will be incredibly broad and varied, so you should enjoy getting stuck in, being hands on and seeking support from specialists within your team to build your knowledge and support decision making where necessary.
As with all roles at Butlin's, whilst your experience is of interest to us, your mindset, approach and desire to make a difference to our team and guests is of equal interest.
Interested?
If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin's, what about this role excites you and what you think makes you the perfect fit.
Should you require any adjustments for this recruitment process, or have any questions, please email us at careersatbutlins@butlins.com.
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