Salary: £40,000 - 40,000 per year Requirements: Demonstrable experience working in IT and phone maintenance/support, ideally at a 3rd line level Experience in a high-level service desk environment for a mid-large size organisation Proven ability in the use of Windows Server 2016, 2019, or 2022 Practical experience with Office 365/Azure, Windows 11, Active Directory, and Hyper-V Experience in developing and deploying network/infrastructure solutions via Intune Solid communication skills to handle multiple queries Responsibilities: Ensure the delivery of IT infrastructure services to the charity and supported organisations in a responsive manner Support the management of over 250 End-Point Devices Use Intune to keep devices up to date and maintain the security software of laptops, desktops, and tablet computers Manage and deal with tickets in a time-efficient manner Collaborate with the wider Charity team to understand upcoming infrastructure needs Document all changes clearly for future users Technologies: Active Directory Azure Hyper-V Support Network Office 365 Security Windows Cloud DevOps More: We are a unique charity dedicated to service, learning, and caring, supporting numerous people across the UK. We offer a competitive salary of up to £40,000, a pension scheme up to 6%, enhanced sick pay, and 25 days of annual leave. Our team is committed to training and development, ensuring our employees have the resources to thrive. Join us in making a meaningful impact! last updated 17 week of 2026