Overview
Job Role: Contracts Manager
Working Hours: 40 hours per week (flexible to meet the needs of the business)
Salary: £37,500 per annum + Car Allowance/Company Car
Position Location: Field-based, covering the North West area
Reporting to: Key Accounts Director
An exciting opportunity has arisen to join Anchor Group Services as a Contracts Manager, overseeing a prestigious security and cleaning contract along with several other contracts across the North West region. This is a fantastic chance to join a growing organisation during a period of rapid expansion, where you’ll play a pivotal role in ensuring operational excellence and client satisfaction.
Responsibilities
* Oversee and manage security and cleaning operations across multiple public facing (including shopping centres) and corporate sites.
* Ensure all services are delivered within budget constraints for staffing, materials, uniforms, and consumables.
* Provide leadership and support to a Soft Services Manager, ensuring effective staff management, welfare checks, and ongoing training.
* Implement and maintain high standards of compliance, health & safety, and operational procedures across all locations.
* Conduct regular site visits and audits, ensuring effective service delivery and compliance with client expectations.
* Lead recruitment, disciplinary procedures, and performance management, with guidance and support from HR.
* Foster strong relationships with clients, acting as the main point of contact for operational issues and contract performance.
* Monitor and report on Key Performance Indicators (KPIs) and ensure sites meet agreed Service Level Agreements (SLAs).
* Oversee rostering, holiday planning, and sickness absence for site-based teams to always maintain effective cover.
* Oversee stock levels of cleaning consumables and ensure efficient procurement processes.
* Ensure the proper operation of Control Rooms, CCTV systems, and site security procedures in compliance with GDPR and licensing regulations.
Requirements
* Experience of managing large, multi-site teams within the security and/or cleaning sectors.
* Strong leadership and people management skills with the ability to motivate and develop teams.
* Excellent communication and presentation skills, with experience engaging with clients and senior management.
* Ability to manage change quickly and efficiently while maintaining high service standards.
* Strong problem-solving skills with the ability to analyse and resolve operational challenges.
* Knowledge of compliance, health & safety regulations, and employment law related to soft services management.
* Proficiency in Microsoft 365 (Outlook, Word, PowerPoint, Excel) and workforce management systems (Timegate, Zoho, Partner System).
* Experience in recruitment, disciplinary processes, and risk assessment management.
* A flexible and adaptable approach to work, with a strong sense of teamwork.
* Full 5-year checkable employment history.
* A valid frontline SIA Licence (essential).
Benefits
* Car allowance
* Laptop and mobile phone
* 25 days holiday per annum + 8 bank holidays
* Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
* Auto Enrolment Pension
* Free Employee Assistance Programme 24/7 including access to counselling
* Hospital Saturday Fund
* Reward and Recognition awards
What’s Next?
If you think you have what it takes, APPLY NOW and we’ll be in touch.
Within commuting distance of: Manchester, Liverpool, Chester, Warrington, Preston, Bolton, Blackburn, Stockport, Wigan, St Helens, Southport, Burnley, Bury, Rochdale, Oldham, Salford, Lancaster, Crewe, Widnes, Runcorn, Ellesmere Port, Northwich, Macclesfield
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