We have an exciting opportunity for a Technical Service Co-ordinator - Cold Flow to join the Fuels Specialties Customer Technical Services (FS-CTS) team, reporting to the Director of Cold Flow Improvers EMEA.
The FS-CTS team, based in Ellesmere Port, is responsible for supporting ongoing sales of FS products to the EMEA region. The purpose of the team is to answer customer technical queries; perform laboratory studies to support the ongoing use of products; develop new product formulations/applications; provide field support; support field trials and trouble shoot/solve field problems. As such, good chemistry knowledge is essential, combined with the ability to be flexible and solve problems.
Role Responsibilities
* Provide technical field expertise on the application of cold flow improver additives with major focus on UK refinery accounts.
* Act as the primary technical point of contact for Innospec UK customers, visiting customer sites as required.
* Troubleshoot additive use and support customers in achieving fuel specifications and optimal blending.
* Develop and implement CFI blend model and additive response capabilities.
* Liaise with Innospec’s technical team on laboratory studies and provide input to R&D programmes based on field experience.
* Provide technical guidance and support for additive solutions, including laboratory work at the Innospec Fuel Technology Centre or at customer sites.
* Prepare technical reports, presentations, and modelling outputs for internal and external stakeholders.
* Communicate and report technical information clearly and concisely, both verbally and in writing.
* Assist with the training of staff and customers in test techniques and additive applications.
* Maintain laboratory areas in a safe and tidy condition according to local standards and carry out and risk assessments as appropriate.
Requirements
* Degree in chemistry or another relevant scientific discipline.
* Extensive oil refinery experience, especially fuel blending and meeting fuel specifications.
* Strong Excel and modelling techniques (essential).
* Excellent communication and presentation skills.
* Strong interpersonal skills and ability to develop strong working relationships with customers and internal teams.
* Commercial awareness and understanding of customer needs.
* Flexibility to travel to customer sites and work flexibly across both field and laboratory environments.
About Innospec
Innospec is a global specialty chemicals company focused on bringing innovative new technologies to market combined with a fast and responsive service. We serve a range of industries across the world, bringing our products to customers in markets from oilfields, fuels, refineries and power stations to personal care and performance chemicals.
Our global team of approximately 2,000 employees spans 24 countries, applying their extensive experience and market understanding to customers’ local needs. Integrating our global footprint with local service capability enables us to supply quality products that meet and anticipate changing market dynamics.
The successful candidate will receive a competitive salary alongside the following benefits:
* Up to 10% employee, and 15% employer pension contributions
* Annual bonus scheme
* 6x death in service
* Private medical insurance
* 25 days annual leave (increasing to 28 days after 2-, 4- and 5-years’ service)
* SAYE scheme