Crown Lift Trucks Ltd
Contact: Karen Callander
Job Description
Reporting to the Branch Sales Manager, your key responsibility is the growth of Aftermarket Sales business within a specific region. The regions already host an existing client portfolio but ultimately the success of the role hinges on 80% New Business Development and 20% Account Management of our existing customer base maximising the footprint of Crown aftersales and market share.
Responsibilities
* Sales of PTH, replacement batteries, ancillaries (including Crown Work Assist accessories).
* Signing up service agreements: full maintenance contracts, preventative maintenance agreements, thorough examination agreements, battery care agreements.
* Short‑term rental, operator training.
* Follow up overdue chargeable service quotes.
* Attend delivery/installations of truck sales to provide handover to customer and ensure additional revenue opportunities are followed up.
* Find leads for powered lift trucks and/or warehouse solutions equipment and pass onto the relevant Area Sales Manager.Resource management.
* Review and respond to all marketing leads within 48 hrs.
* Attend regular review meetings with the Branch Sales Manager.
* Profit and loss management.
* Maximise all revenue potential for each customer.
* Operational efficiency: target to grow chargeable revenues by 10% per annum.
* Ensure 100% of rejected estimates are followed up along with STS.
* Reporting and administration: manage and report on all leads and enquiries; establish strong reporting routines and internal relationships.
* Safety and risk management: promote a safe workplace for all by your actions.
Essential Skills and Experience
* Excellent communication skills, ability to influence and use diplomacy with clients and colleagues.
* Ability to interpret statistical data to identify trends and present findings.
* Education: able to achieve a grade C in English and Maths at GCSE.
* Commitment to continuing personal and professional development.
* Excellent organisational skills, resourceful and solution‑driven.
* A high standard of accuracy and attention to detail.
* Ability to multi‑task, prioritising workloads to meet tight deadlines.
* Consultation and negotiation skills.
* Flexibility to cope with diverse needs of the post.
* Highly motivated and resilient under pressure.
* Positive, personable, and optimistic with a can‑do attitude.
* Full UK driving licence.
Vacancy Details
* Hours of Work: Monday to Friday – 08:30am to 17:00pm with 30 minutes lunch.
* Salary: Competitive package (dependent on experience).
* Holiday: 25 days holiday.
* Pension: Company pension plan.
Benefits
* Private use of company vehicles (subject to mileage cost).
* Tell Us Health Programme.
* Perkbox.
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