Role: IT Technician Department: IT (Business Services) Location: Carlisle Reports to: Head of IT Benefits: 30 days holiday plus bank holidays About the Role We are seeking a proactive and customer-focused IT Technician to join our Business Services team. This role provides day-to-day IT support across the organisation, working closely with senior IT colleagues to deliver a comprehensive, efficient and high-quality service that meets business needs. This is an excellent opportunity for someone with early-career IT experience who is looking to develop their technical skills within a professional environment. Key Responsibilities * Provide first-line support for colleagues experiencing issues with computers, network devices and associated systems * Deliver desktop and basic server support, minimising downtime and disruption * Install, configure and maintain end-user hardware and software * Set up and support laptops, desktops, mobile devices and desk phones * Manage user onboarding and offboarding, including equipment setup and access configuration * Support office technology including display panels, projectors, AV systems and multifunction devices * Maintain accurate asset registers and software licensing records * Ensure compliance with software licensing and data protection requirements * Assist with external compliance standards (e.g. Cyber Essentials or equivalent frameworks) * Document IT procedures and contribute to user guidance materials * Deliver one-to-one and group training sessions to improve user knowledge and efficiency * Liaise with third-party suppliers to resolve issues and coordinate upgrades * Escalate complex issues appropriately to senior IT colleagues * Travel to branch offices as required * Participate in ongoing professional development and technical training * Occasionally support out-of-hours upgrades and patching activities About You * At least 1 year's experience in an IT support or technical role * Strong working knowledge of Microsoft Office and common business applications * Good understanding of antivirus and endpoint security solutions * Excellent communication and customer service skills * Strong problem-solving ability and analytical mindset * Well organised, accurate and able to prioritise effectively * Ability to work independently and as part of a team * Calm under pressure with a proactive and flexible approach Personal Attributes * Self-motivated and responsible * Detail-oriented * Friendly and approachable * Committed and proactive * Proud of delivering high-quality work