Key Responsibilities: Internal Sales * Proactively drive sales by identifying opportunities within the existing customer base using order history, sales reports, and customer segmentation data. * Conduct regular outbound sales calls to lapsed or low-spend customers with tailored product suggestions, promotional offers, or account support. * Build strong, lasting relationships with trade customers (merchants, showrooms, installers) to encourage repeat business and increase order value. * Support key accounts with product advice, pricing, and technical support, ensuring their needs are met quickly and professionally. * Analyse customer buying patterns to spot gaps, lapses in ordering, or changes in purchasing behaviour, and take action to re-engage or upsell. * Collaborate with the sales and marketing team to develop targeted campaigns or promotions based on customer data and seasonal trends. * Work with the external sales team to coordinate account management activity and identify shared opportunities for growth. * Follow up on marketing-generated leads, web enquiries, or campaign responses to convert interest into active sales. * Log customer feedback and buying signals into the CRM to support continuous improvement and future sales strategies. Skills * Strong Communication skills, written and verbal * Sales driven attitude * Basic knowledge of digital marketing tools and CRM platforms. * Proficient in microsoft office (word, excel, outlook) design skills eg Canva or adobe a plus