Overview
The postholder will be expected to provide energy advice to householders by telephone and email. Delivering key information to help householders/clients to access appropriate support. Whilst maintaining accurate and detailed records of all interactions with clients.
Pay and conditions
The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.
The salary for the role will be £25,750. Rising to £26,739 after passing 6-month probationary period.
You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Responsibilities
* Work on the advice line and/or other telephone advice projects, making and receiving calls from people who may need help with energy-related issues.
* Record client details and use knowledge to assess help and support needed.
* Refer clients onto other support organisations in their area as appropriate.
* Identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
* Help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
* Listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
* Be familiar with and adhere to advice line protocol, processes and procedures.
* See the supporting documents on our website for a more detailed list of responsibilities.
Essential attributes
* Minimum Math/English GCSE or equivalent.
* Experience of giving advice, customer service or helping others in some capacity.
* Ability to respond to clients in a respectful and engaging manner.
* Ability to communicate effectively with people verbally and in writing.
* Ability to work in a team and able to identify areas where their skills complement others.
* Ability to maintain admin systems independently and accurately.
* Able to take responsibility for your own work and seek support where necessary.
* Highly organized at managing time and workload.
* Skilled in use of MS office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the job description.
Application details
The closing date for applications is 5pm Wednesday 1 October 2025.
Interviews are expected to take place Thursday 9 and Friday 10 October 2025, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
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