The role of Gas Planner will include:
1. Monitoring Operatives’ diaries to ensure efficiencies are gained and best routes for Operatives are taken
2. Handling calls from Operatives, internal and external customers relating to gas works
3. Actioning and booking emergency and urgent and routine repairs in line with Sanctuary policy and procedures
4. Communicating with customers in a timely manner concerning general queries
5. Scheduling gas servicing and repair works, using our Scheduling system
Skills and experiences:
6. Some experience within a similar role
7. Experience of using multiple systems and processes to effectively schedule a field workforce
8. Working knowledge of relevant regulations, legislation and good practice
9. Proven experience of working to deadlines and prioritising workloads in a fast paced environment
10. Excellent communication skills, interpersonal and customer care skills
11. Ability to extract and interpret data from a number of sources along with analysing and diagnosing problems using multiple systems and implementing effective solutions
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
12. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
13. A pension scheme with employer contributions from Sanctuary
14. Life Assurance
15. Employee Advice Service including counselling
16. Cycle to Work scheme
17. Voluntary health plans
18. Employee discounts
19. Wellbeing support and tools
20. Employee recognition scheme
21. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
22. Role salary is £27,674 with an additional policy allowance of £2,194 per annum
(if the link is unavailable please visit the Sanctuary careers website)