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Service Design and Transition Manager, Lincoln
Client: BJSS
Location: Lincoln, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 5ab951aff779
Job Views: 7
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
* Thought Leadership: Provide input to our Managed Service Design and Transition Strategy, help develop robust and repeatable templates for Service Design, Transition & Acceptance processes, and align Service Design and Transition to business processes.
* Objectives: Create artefacts for multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition. This includes conducting support maturity assessments, defining service scope, support models, SLAs, process models, support runbooks, toolsets, roles and responsibilities, reports, transition plans, security approaches, and third-party integrations.
* People Management: Support and mentor new joiners in the Service Design and Transition team.
* Raising awareness of BJSS (Managed Services): Promote BJSS through internal and external events like townhalls, conferences, and meetups.
* Collective Management Responsibilities: Support recruitment, learning & development, marketing, business development, bids, pre-sales, and provide service management and consultancy for client engagements. Work across various Managed Service projects as needed.
About You
We’d love to hear from you if:
* You lead by example and take responsibility.
* You are committed to continuous improvement.
* You possess strong interpersonal and communication skills.
* You can inspire, motivate, mentor, and give effective feedback to team members.
Overall, you are ambitious, enthusiastic, and eager to help grow BJSS while maintaining our positive work culture.
Experience
* Extensive experience with ITIL service processes, design, transition, and large-scale service management.
* Experience in Service Operations within Managed Services.
* Proven ability to design and implement new service structures and architecture tailored to customer needs.
* Familiarity with a range of service management tools.
Some of the Perks
* Flexible benefits allowance for additional pension, healthcare, dental, etc.
* Industry-leading health and wellbeing support, including 24/7 GP services and mental health support.
* Life Assurance (4x salary), 25 days annual leave plus bank holidays.
* Hybrid working model with flexibility between office, client site, and WFH.
* Discounts with retail and utility brands.
* Referral scheme, holiday buy/sell, electric vehicle scheme, training opportunities, and professional certifications.
* Opportunities to get involved in diversity initiatives and social events.
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