Overview
Join to apply for the Store Colleague - Full Time role at JD Sports Fashion.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We aim to be the leading global omnichannel retailer in the sports and outdoor industry and value being a people-led, innovative and customer-focused organisation that delivers operational excellence while identifying new areas of growth as part of day-to-day objectives.
Role Overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers opportunities for career development and progression.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role Objectives and KPIs
* Contribute to achieving or exceeding the store's monthly sales target.
* Drive KPIs including Units, Conversion, ATV, UPT, and maintain a high Net Promoter Score.
* Achieve upselling or cross-selling targets.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* The ability to view challenges as opportunities to develop skills and career.
* Confident interpersonal and communication skills, thriving in social customer engagement.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% on a large range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from partner brands and access to TELUS Health benefits platform (counselling services, digital health and well-being advice).
* Health cash plans and access to a wide range of internal development courses.
* Access to apprenticeships and accredited qualifications (England Only).
* Discounted gym memberships at JD Gyms.
* Access to colleague networks, initiatives that drive positive change, and opportunities to volunteer with JD Foundation.
* Incremental holiday allowance.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
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