Description and requirements
Skanska, one of the world’s leading project development and construction groups, is an
inclusive and responsible business that is helping to build a better society.
We are looking for a Helpdesk Administrator to join our team in Scotland.
Working as a Helpdesk Administrator you will be responsible for planning tasks through the CAFM system, liaising with mobile engineers, supply chain, and management for updates on job progress across all building services.
What you'll do:
1. Log Tasks (jobs) on the Helpdesk CAFM (Computer Aided Facilities Management) system ‘Concept Evolution’. Tasks may be received by telephone, email, in person or through the CAFM system directly.
2. Planning tasks for Direct Labour to ensure SLAs are met.
3. Liaise with mobile engineers, supply chain and facilities managers with regards to job progress.
4. Organising plant hire for direct labour engineers.
5. Generating weekly reports for the Helpdesk Supervisor and Business Support Manager.
6. Tracking compliance with attendance SLA’s, intervening to drive supplier and own staff performance, communicating with customers and escalating performance issues where necessary
7. Promote a culture of customer service to both internal and external customers.
8. Assisting the Facilities Services Manager and Business Support Manager with all aspects of contract management, supplier management and supplier procurement
What you'll bring to the role:
9. Experience of working in a Helpdesk role, preferably using a CAFM (Computer Aided Facilities Management) system.
10. Good communication skills.
11. Good organisation skills.
12. Experience of working directly with client representatives.
13. Good computer skills including use of Microsoft Office, in particular be at an intermediate level.
14. Capacity to meet tight deadlines.
15. Hybrid working.