Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll champion our high-quality products, great value offers, and excellent customer service. You\'ll be a brand ambassador who recommends our newest Food products and delivers remarkable service so customers feel valued every time they shop with us.
Work Pattern
Week 1: Monday 10:00 - 14:00; Wednesday 17:30 - 21:30; Thursday 12:00 - 16:00; Saturday 17:30 - 21:30. Week 2: Sunday 14:00 - 18:00; Monday 04:30 - 08:30; Wednesday 04:30 - 08:30; Friday 17:30 - 21:30.
Purpose
To deliver a great shopping experience for our customers, putting customers before tasks while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us continually improve.
Key Accountabilities
* Serve our customers efficiently on the shop floor and at service points.
* Keep the store clean and tidy, ensuring shelves are stocked.
* Monitor and deliver on daily sales targets, promotions and selling opportunities.
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service.
* Build expert product knowledge to sell and recommend products and services.
* Receive training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
* High levels of customer service.
* Strong attention to detail and commitment to delivering excellent work.
* Open to feedback and able to act on it regularly.
* Takes accountability for planning and managing own workload efficiently.
* Strong communication skills.
* Adaptable to changing situations.
* Builds positive relationships by being a good listener.
* Good level of digital capability.
Everyone\u2019s Welcome
M&S is committed to pushing the retail industry forward with inclusive policies and flexible working. We invite you to share any reasonable adjustments needed during the recruitment process to ensure a fair and transparent assessment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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