Internal sales coordinator

Job Description

Internal Sales & Order Fulfilment Coordinator
Kirkcaldy, Fife | Office based, 5 days per week | Early finish on Fridays
Salary: Circa 35,000

This is a permanent, full-time internal role within a technical products business, suited to someone who enjoys structure, accuracy, and seeing an order through from start to finish.

You'll be based in the office five days a week, working closely with a small, hands-on team. There is no hybrid working and no field sales. This role is about doing the job properly, keeping customers informed, and making sure orders are processed accurately and delivered on time.



The role


You will be responsible for managing customer orders received via website and email enquiries. From checking stock and building orders, through to sourcing parts, arranging deliveries, and updating customers, you'll own the process end to end.

You'll also support wider business activity where required, working closely with purchasing, logistics, and administration.



Key responsibilities

1. Processing customer orders from website and email enquiries

2. Checking stock availability and building accurate orders

3. Sourcing and ordering parts when items are not in stock

4. Liaising with customers to confirm product details and specifications