Job Description
Role Summary
Provide dedicated administrative and customer service support to the Commercial team, helping to strengthen relationships with both retail and wholesale customers. Collaborate closely with National Account Project Managers and internal stakeholders to manage account administration, maintain accurate data, and deliver exceptional service. This position offers an excellent opportunity to build a career in account management while developing strong organisational and customer-focused skills.
Key Responsibilities
1. Manage the day-to-day administration of customer accounts, ensuring all records, pricing, and promotional details are accurate and up to date.
2. Provide administrative support across projects, including the coordination of samples, communication of deadlines, and maintaining effective correspondence between customers and internal teams.
3. Prepare customer documentation, contracts, and presentations to a professional standard.
4. Maintain internal systems and databases with current product, pricing, and promotional information.
5. Serve as a friendly, professional point of contact for customer enquiries, ensuring timely responses and effective issue resolution.
6. Build and maintain strong working relationships with customer contacts and cross-functional teams to ensure a seamless service experience.<...