Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Management team is responsible for the day-to-day running of the operations in the club, and spans across Food, Beverage, Events, Kitchen and Back-of-House operations.
ROLE OVERVIEW
The Head Sommelier for
The Pembroke Club will be the responsible, operational and passionate force
behind all members’ wine experiences at the club.
They will have a
thirst for exceptional service, despite challenging environments, with high a volume
of fine wines served across multiple, concurrent outlets at all times of the
day.
On the floor they
will lead the charge and take full ownership of service, utilising their expert
product knowledge. Guest experience is their highest priority, with a fervour
to develop and nurture their team.
In the cellars they
will have meticulous organisational skills, handling thousands of bottles with exceptional
care and attention. They will be passionate about the wine they offer, from
cellar to table.
They will work
closely alongside the Beverage Director, Club Manager and Head Chefs, while inspiring
confidence in those under their wing. They set the highest example in service
and professional conduct, migrating their fascination with wines and
hospitality to those keen to be inspired.
KEY RESPONSIBILITIES
·
A constant, visible and active attendance
on the floor, confronting high pressure environments with leadership and
assertion. Cement and uphold the highest service standards for both high and
low budget members. Exceed the lofty expectations of the seasoned wine-devotees
whilst providing serendipitous adventure for the amateurs.
·
Work in partnership with the Beverage
Director on an evolving, pliable and eye-catching wine list for all members’
tastes, providing continuous constructive feedback and requests from members.
·
Participate in the opening strategy
The Pembroke, assisting with both pre-opening and ongoing operational planning.
Anticipating positive member and staff experience and fostering and monitoring staff
morale.
·
Perform monthly stock audits and apply
experience and expertise to minimize waste and discrepancies. Ensure strict
cellar management by overseeing ongoing inventory control, stock rotation,
vintage management, breakage prevention, and accurate stock reporting.
·
Curate,
tailor and manage all wine offerings for members’ private parties and
pre-bookings, organising and executing events with calm effortlessness,
meticulous attention to detail and determination to exceed expectations.
·
Inspire and motivate the wine and
service teams, fostering a culture of curiosity, aspiration and ownership.
Support career growth and succession planning within the wine department.
Establish and maintain service standards to ensure wine service is seamless,
creating and delivering ongoing training sessions that increase confidence and
control.
·
Regardless of their seniority, they
are always at their happiest when at the member’s table. Whether receiving
deliveries, aiding the restaurant in food service or reaching out to support a colleague.
IDEAL EXPERIENCE AND
QUALIFICATIONS
* Experience and understanding of luxury
wine roles within a large scale, high-end hospitality venue. Ideally a
London members’ club, hotel or high-volume fine dining environment.
* Has passionate, up-to-date wine
knowledge with a strong understanding of relevance in high end, central
London hospitality.
* Strong experience managing stock,
achieving targets and a meticulous passion for inventory control in a
large scale.
* Unsurpassable service skills with
a passion for member experience. A warm, professional and meticulous
attention to every detail of the full member experience.
* Able to juggle multiple outlets
and remain calm and in control in high volume environments. Ensuring the
level of service and expertise are never diluted by capacity.
* Experience with managing and
developing a large team. And the ability to work within a large team of
professionals in all departments, creating a calm and approachable
environment for their team no matter the urgency.
* Has unmatched standards of
personal appearance and of the appearance of their environment.
* Court of Master Sommeliers, DipWSET
or similar, long-term experience considered.
WHAT WE OFFER
·
Best-in-class salary
·
28 days holiday allowance
·
Family meal on shift
·
Industry-leading Learning & Development
opportunities
·
Pension scheme – including employer contributions.
·
Annual staff award ceremony and party