One Stop • Leopold Road Norwich • Apply by 26-Jun-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing shifts in the absence of supervisors.
* Following all training to ensure safety and legal compliance.
* If applicable, managing daily operations of the Post Office, including passing background checks.
Flexible Working
We support flexible working arrangements to accommodate different lifestyles and needs. Discuss your preferences during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, and more.
Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
Accessibility and Inclusion
We’re proud to be a Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, click here.
Note
We only recruit individuals who have passed the school leaver’s age. Find your local school leaver age here.
Colleague Benefits
* 10% discount at One Stop
* 10-15% discount at Tesco and Tesco Cafe
* 20% discount on F&F Clothing in Tesco Stores
* Discounts on Tesco Mobile, insurance, health checks, and more
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