Summary
The Catering Assistant plays a key role in supporting the daily operations of the coffee shop and catering facilities at The Watermark. The post holder is responsible for delivering a high standard of customer service of food and beverages in a clean, safe, and welcoming environment.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Food and beverage team member (level 2)
Hours
Monday (college day) Tuesday - Friday with rota'd shifts, flexibility to work evenings and weekends.
30 hours a week
Start date
Monday 9 March 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Food Prepartion and Service - Work to high standard in preparing, cooking, and serving food to customers
* Assist with setting up and operating the coffee shop area
* Undertake safe and appropriate food storage, temperature checks, stock rotation and control
* Undertake cleaning duties in the kitchen, coffee shop, rooms and washing equipment and tableware
* Follow all applicable food hygiene regulations and local health policies
* Cleaning and Hygiene
* Maintain high standards of hygiene across all aspects of the role
* Cash handling and Financial Procedures
* Operate the cash register in line with relevant policies and financial guidelines
* Teamwork and Training
* Assist with moving and setting up rooms for various events
* Attend training sessions and courses as required, including those relevant to customer service and food hygiene
* Work collaboratively with colleagues, supervisors, and management to ensure smooth and professional service delivery
Where you'll work
The Watermark
Erme Court Leonards Road
Ivybridge
PL21 0SZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY COLLEGE PLYMOUTH
Training course
Food and beverage team member (level 2)
What you'll learn
Course contents
* Serve food and beverages to individual business standards.
* Identify opportunities and apply techniques to increase sales and improve customer experience.
* Tailors communication techniques to meet customer needs and build rapport.
* Maintain a safe, hygienic, and secure working environment.
* Comply with health and safety legislation, regulations, guidelines and procedures.
* Follow food safety and allergen legislation and procedures applicable to own role.
* Use technology and equipment in line with business policy to meet customer needs.
* Handle transactions and payments securely.
* Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
* Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
* Use professional methods of communication that are tailored to different situations, and individual and team needs.
* Manages own time and workload, prioritising tasks.
* Maintain and rotate stock according to life cycle and business processes.
* Ensure equipment and technology faults and maintenance issues are reported promptly.
* Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
* Keep up to date with changes to products and processes.
* Uses feedback to improve own performance.
* Reduces the waste of resources, taking sustainability into account, in line with business expectations.
* Follows and supports equity, diversity and inclusion legislation and principles.
* Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
* Serve food and beverages to individual business standards.
* Identify opportunities and apply techniques to increase sales and improve customer experience.
* Tailors communication techniques to meet customer needs and build rapport.
* Maintain a safe, hygienic, and secure working environment.
* Comply with health and safety legislation, regulations, guidelines and procedures.
* Follow food safety and allergen legislation and procedures applicable to own role.
* Use technology and equipment in line with business policy to meet customer needs.
* Handle transactions and payments securely.
* Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
* Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
* Use professional methods of communication that are tailored to different situations, and individual and team needs.
* Manages own time and workload, prioritising tasks.
* Maintain and rotate stock according to life cycle and business processes.
* Ensure equipment and technology faults and maintenance issues are reported promptly.
* Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
* Keep up to date with changes to products and processes.
* Uses feedback to improve own performance.
* Reduces the waste of resources, taking sustainability into account, in line with business expectations.
* Follows and supports equity, diversity and inclusion legislation and principles.
* Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
Work based learning with one day a week at college
Requirements
Desirable qualifications
GCSE in:
* English (grade 4 / C)
* Maths (grade 4 / C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Physical fitness
* Courteousness and helpful