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Customer Service Advisor (FTC until 01/08/2025), Droitwich Spa
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Client:
Airband
Location:
Droitwich Spa, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8423f27bad34
Job Views:
3
Posted:
17.05.2025
Expiry Date:
01.07.2025
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Job Description:
Job Title: Customer Service Advisor
Location: Midlands
Job type: Full-Time (FTC until 01/08/2025)
About the opportunity
The position involves being a key contact point for Airband customers, responding to queries via email, phone, and social media, supported by detailed administration. You will provide excellent customer service and assist with technical fact-finding conversations.
As a Customer Service Advisor, you should have a confident telephone manner, excellent communication skills, and be able to handle customer queries efficiently, offering rapid solutions.
More about Airband
Airband is an ISP providing high-speed broadband to rural communities. We aim to increase customer connections and seek talented individuals to join us.
Role responsibilities include:
* Troubleshooting and investigating customer complaints.
* Responding to calls and social media messages.
* Ensuring high customer service standards.
* Answering calls within SLAs.
* Performing administrative tasks, processing cancellations, supporting retentions.
* Representing Airband professionally and contributing to company goals.
Candidate requirements:
* Confident communication and strong people skills.
* Minimum 6 months customer service/contact centre experience.
* Willingness to learn.
* Problem-solving ability.
* Understanding of Customer Service excellence.
* Experience in Telecoms, ISP, Utilities is advantageous but not essential.
* Background in sales with a focus on deadlines and results.
Package includes:
* 25 days paid leave, increasing to 30 plus bank holidays.
* 5% pension contribution plus minimum 3% employee contribution.
* Customer referral bonus.
* Hybrid working model.
* Free broadband (coverage permitting).
* 20% off EE plans.
* Additional benefits: Cycle to work, Tech scheme, Healthcare, Dental, Health cash fund, Employee discounts, Referral rewards.
Note: Right to work in the UK, references, DBS check, and possibly a driving license may be required. Agencies are not supported for recruitment for this role.
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