About The Role
Are you a natural problem-solver with a passion for people? Do you thrive on turning tricky situations into great customer experiences?
At Car Finance 247, we’re on the lookout for a confident, empathetic, and detail-driven Escalation Case Handler to join our growing team. As an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality Assurance. You’ll be the calm, clear voice our customers need – someone who listens, understands, and takes action to make things right.
With full training, smart tools, and a supportive team behind you, you’ll resolve complaints efficiently and fairly, all while helping us deliver the exceptional service we’re known for.
Hours: Full Time Monday to Friday, 9:00am – 5:30pm
Why Car Finance 247?
We’re more than the UK’s #1 digital car finance platform. We’re a Manchester-based tech business on a mission to make car finance simple, fast, and customer-first. Backed by smart tech, sharp minds, and a relentless focus on service, we’re reshaping the industry – and we want you to be part of it.
1. Competitive basic salary up to £33,000 (DOE)
2. Enhanced annual leave + your birthday off!
3. Mental & physical health support
4. Enhanced family leave (maternity, paternity, adoption)
5. Workplace Nursery & Electric Vehicle Schemes
6. Boosted pension contributions
7. Bee Fit 247 wellbeing & fitness programmes and loads more!
About You
What You’ll Be Doing:
As a Complaints Handler at Team 247, you’ll help customers navigate their concerns with empathy, clarity, and confidence. Whether it’s a quick query or a complex case, you’ll focus on delivering fair, timely, and customer-first outcomes.
Your day-to-day will include:
8. Handling Complaints: Managing both regulated and non-regulated cases from start to finish
9. Keeping it Clear: Compiling accurate, detailed case notes
10. Investigating Thoroughly: Writing evidence-based reports that support fair decisions
11. Resolving with confidence
12. Drafting final response letters that are clear, complaint and customer -focused