We are pleased to offer an excellent opportunity for an experienced and motivated individual to join the NEP Functional Development Team in a Functional Development Support role.
The successful candidate will work closely with the wider NEP team on process and system developments, supporting the management of cloud-based services, system patching and upgrades as well as supporting NEP Clients with issue resolution. They will be the first point of contact for the resolution of system and technology-related Service Desk calls, working with the relevant service providers to ensure the effective and timely resolution of all technical and system-related issues.
NEP is hosted by Northumbria Healthcare NHS Foundation Trust, recognised as the top acute and community trust in England (NHS Staff Survey 2022), and is committed to innovation, inclusion and continuous improvement.
If you are enthusiastic, solutions-focused, and committed to supporting NHS organisations through digital innovation and shared services, we would welcome your application.
If you have a background in IT development or systems support, are motivated by problem-solving, and enjoy working across multiple disciplines in a supportive and innovative environment, we welcome your application.
As Functional Development Support, you will be a key member of the Functional Development team responsible for supporting project delivery and contributing to the maintenance and enhancement of the NEP Cloud solution and IT infrastructure.
Your duties will include the development of service extensions and integrations, managing system-related incidents, undertaking system and data configuration tasks, supporting patching and upgrade cycles, and working with third-party providers to troubleshoot more complex issues. You will collaborate with internal technical and programme teams as well as partner organisations to ensure service continuity and an excellent user experience.
You will also be involved in data and usage analysis, report generation, and the creation of technical documentation, while providing informal guidance to colleagues and supporting the wider service desk operation when required.
This role involves hybrid working, typically three days in the office and two from home each week. Some out-of-hours support may occasionally be required to facilitate system changes or planned upgrades.
NEP is hosted by Northumbria Healthcare NHS Foundation Trust and is the largest NHS Consortium in England. NEP provides a cutting-edge, fully integrated finance and procurement solution tailored specifically for NHS organisations, configured on Oracle Cloud Applications.
Through collaboration and shared learning, we empower our members to optimise resources, meet evolving directives and drive improved outcomes for patients.
At NEP, we foster a culture of inclusion, collaboration and continuous improvement. Staff are supported to grow professionally through mentorship, development programmes and opportunities to work on innovative projects. Our hybrid-working model supports a healthy work-life balance while maintaining strong team connectivity and service delivery.
You will join a motivated and knowledgeable team, where your input is genuinely valued. We are proud of our collaborative ethos and our shared commitment to supporting front-line NHS services through reliable digital infrastructure.
For further details / informal visits contact: Name: Martin Cook Job title: Functional Development Manager Email address: info@nepssg.nhs.uk
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