Salary:
Competitive Salary + Bonus
So, who are we? We are Neville Lumb, part of the Wosleley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
As a Sales Support Coordinator based in Branston, Burton upon Trent, you’ll be responsible for:
1. To accurately and professionally manage our customer orders in terms of purchasing and supplying to the customer to meet their expectations.
2. Project To be the main point of contact for our customers and manage that communication. To manage any issues with the projects you are looking after and resolve.
3. Provide clear communication to our customers regarding lead times, call off’s deliveries, stock availability, credit limits, returns, project updates and other relevant information.
4. Organise product to be in stock in timely manner ready for customer call off’s
5. Manage the call offs to meet the customer expectations for delivery times
6. Network building with key suppliers to provide improved customer service.
7. Produce call off templates for the customer order so easier tracking is available
8. Provide a point of contact of any after sales issues, including warranty claims, damages and incorrect deliveries.
9. Ensure delivery requirements are discussed with the customer and any relevant information passed onto the warehouse
10. Manage projects across all the NL branches
11. Provide lead times to our customers at quotation stage and after the customer order has been placed
12. Provide assistance to the order inbox as and when required
And here’s what we’d like you to have:
13. Customer focused
14. Problem solving ability relating to customer service
15. PC literate
16. Excellent communication skills
17. Excellent organizational skills
18. Excellent administration skills
19. Experience of working in a pressurized environment
20. Proven customer service background
Also, did we mention? In addition to the salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, free parking, onsite canteen and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
This is a full time, permanent role working 40 hours a week, Monday-Friday.
We look forward to receiving your application!