Overview
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. We work with clients across real estate, infrastructure, energy and natural resources to transform challenges into opportunities and deliver outcomes that improve people’s lives. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., and Turner & Townsend collaborates with CBRE to provide premier programme, project and cost management globally.
We are currently recruiting a Document Controller to join our team. Initiative and problem solving skills are essential, as are strong interpersonal and communication abilities. Candidates should have experience implementing document control procedures and configuring/managing Common Data Environments (CDE) / Electronic Document Management Systems (EDMS) at an administrator level.
Key Responsibilities
* Management and configuration of CDE – Undertake configuration and day-to-day management of the system, add and maintain user accounts and security groups. Respond to ad-hoc requests from users to move or rename files/documents.
* Interface with Project Team and stakeholders – Act as the main point of contact for queries and requests related to the CDE system.
* Provide CDE training and maintain training log – Organise and conduct regular training sessions on system use for new users and refresher training for existing users. Provide training and guidance on file naming protocols. Create and maintain training logs.
* Provide advanced training – to super users and local administrators, covering advanced CDE functionality.
* Maintain container configuration & workflows – Regularly check file/document links and fix issues. Check workflows and release/move-on any locked workflows.
* Develop and maintain user guides – Prepare and update training packs, system user guides and quick reference sheets.
* Manage system compliance and provide compliance reports – Conduct weekly compliance audits for file naming, storage locations and user access; provide reports to the head of WSO.
* Create new project setups on CDE – Create new project sites and assign users.
* Support – Provide ad-hoc reports, information on system usage, compliance and assist with user activity requests.
* Maintain user directories, IM protocol and file naming – Update and maintain the user access matrix, IM and file naming protocols for new projects and users.
* Respond to ad-hoc requests related to document management/CDE – Provide guidance on system use and related user guides and policy documents.
Qualifications
* Experienced Information Manager with 3+ years IM and/or consultancy experience
* Experience with a variety of projects
* Administrator level experience using at least one of: Aconex, ViewPoint/4P, Asite, Bentley, ProjectWise
* User level experience of at least one other CDE / EDMS or similar system
* Advanced Microsoft Office skills
* Excellent interpersonal skills and ability to communicate with people at all levels
* Well organized with ability to manage multiple requirements simultaneously
* Ability to manage priorities in a project environment
* Skilled in presenting to groups and delivering training
* Set up and maintenance of workflows within a CDE / EDMS
* Excellent presentation skills
* Understanding of BIM in the context of Information Management and Document Control
* Experience running stakeholder workshops
* Process capture and mapping
* Use of advanced optional CDE / EDMS features, e.g. e-procurement
Additional Information
Our inspired people share our vision and mission. We provide a great place to work where each person has the opportunity and voice to affect change. We promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts are considered property of Turner & Townsend and are not subject to payment of agency fees. To be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited by the Recruitment Team to submit candidates for review.
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