Shepshed, Leicestershire
Reporting to: Operations Director
Are you a hands-on engineering leader who thrives on building high-performing teams, improving processes, and delivering exceptional customer service?
We are looking for an experienced Installation, Maintenance, Calibration & Test Manager to lead our UK-based service teams while actively contributing to field operations. This is a strategic and operational leadership role with real impact across customer networks, internal systems, and regional partner development.
The Role
You will take full responsibility for the installation, maintenance, calibration and test functions across the UK.
This includes managing engineers and calibration specialists, driving operational excellence, and ensuring services are delivered safely, efficiently, and profitably.
This is not a desk-only management position. You'll also undertake installation and maintenance visits yourself, staying connected to the field and the customer.
You will:
Lead, develop, and grow the installation, maintenance, calibration, and test teams
Manage recruitment, onboarding, training, performance reviews, and salary evaluations
Oversee maintenance contracts for customer-owned networks of stations
Ensure KPI delivery, customer satisfaction, and clear communication
Own scheduling, documentation, reporting, and invoicing processes
Strengthen quality systems with auditable documentation and accurate data capture
Drive scalable, sustainable service practices
Develop Service Level Agreements (SLAs) to support system and tender sales
Identify lifecycle upgrade and obsolescence opportunities
Support divisional sales teams to create profitable service offerings
Contribute to regional partner strategies across Europe and the Middle East
Maintain accountability for health & safety procedures across all service activities
What We're Looking For
You are a confident, structured leader who balances technical depth with commercial awareness. You understand how to manage people, processes, and customers without losing attention to detail.
Essential & Skills
Direct line management of small technical teams
Hands-on installation and maintenance experience at customer sites
Experience managing and coordinating operational activities
Calibration and test process knowledge
Strong customer-facing experience with professional commercial relationships
Excellent written and verbal communication skills
Strong organisational capability and attention to data quality
Experience training individuals or teams in new technical or business processes
Positive, solution-focused mindset
Degree-level qualification in Engineering or Computing
Desirable
Leadership or management qualification
Train the Trainer certification
Experience creating and improving business processes
Why Join Us?
At Campbell Scientific, we build innovative environmental monitoring and measurement solutions used worldwide. Our values shape how we operate — accountability, respect, teamwork, innovation, and continuous improvement aren't just words; they drive how we deliver for our customers and support each other internally.
You'll be joining a business where:
Leadership makes a visible impact
Innovation is encouraged
Continuous improvement is expected
Customer focus is non-negotiable
Teams collaborate and celebrate success
This Role Is For You If:
You're as comfortable leading a strategy meeting as you are visiting a site.
You care about process efficiency and data accuracy.
You hold yourself and others accountable.
You want to build something sustainable — not just maintain the status quo.
If you're ready to take ownership of a critical operational function and help shape the future of our service delivery, we'd like to hear from you.