Overview
Patient Care Advisor — £25,467
Hull - HU5, Office Based
Full Time - 40 hours per week
Working Pattern - Shifts, Monday to Friday between 07:00am and 07:00pm, 8hrs per day. Saturdays 08:00am - 01:00pm on a rotational basis
Interviews will be between held week commencing 15th September with view to start 13th October.
Cora Health provide healthcare services on behalf of the NHS. Could you be the first voice a patient hears? Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you. This role is based in our Hull RMC.
The great news is to start a brilliant career at Cora Health as a Patient Care Advisor; no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too.
We call our Customer Service colleagues Patient Care Advisors or PCAs for short. Patient Care Advisors are an invaluable part of the Cora Health service. The service helps people who are accessing our services, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. We want to make a person\'s care as straightforward as possible, by providing one point of contact as close to their home as we can.
Responsibilities
* Handle patient queries and appointment booking requirements by phone and email, following our processes and procedures.
* Provide one point of contact for patients, bringing your personality and our core values to the role.
* Deliver an exceptional patient experience with clear, concise, warm, and friendly communication.
* Work as part of a team to support patients and help resolve their queries.
* Use IT systems effectively to support patient interactions and data accuracy.
* Adhere to shift patterns and availability as required (Monday–Friday 07:00–19:00, with Saturdays on a rotational basis).
Qualifications
* Warm, friendly and professional; desire to deliver an exceptional patient experience.
* Energetic, flexible with a can-do approach and good IT skills.
* Passionate about understanding patient needs and helping resolve queries over the telephone.
* Previous experience delivering great customer service; experience in a contact centre and healthcare is an advantage.
* Available to work 40 hours per week on a rota basis.
About the role
We are growing, and we want you to grow with us. We are looking for a special kind of candidate to join our Patient Care Centre at Cora Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way.
Patient Care Advisors are the first point of contact for our patients and the voice of Cora Health, handling patient queries and appointment booking requirements by phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values. We start with a can-do attitude: we love a challenge and approach everything with a positive mindset; we\'re problem solvers who are constantly innovating and striving to find better ways of doing things. We act with empathy: trust is at the heart of healthcare, and trust starts by listening and acting with respect and consideration for our patients, partners and people. We\'re committed to better: it\'s hard work, but we love what we do. There\'s no room for a half-hearted approach to healthcare – it requires dedication, and that\'s what everyone here has.
All successful applications will complete a full in-depth induction with ongoing support to ensure you become a brilliant patient care advisor. We will continue to provide opportunities for you to learn, develop and grow in the role and beyond with Cora Health by providing learning workshops, training and development, access to our learning academy and plenty of internal progression opportunities.
About Cora Health
Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.
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