Overview
Lead Online Manager role at Sainsbury's
Join to apply for the Lead Online Manager role at Sainsbury's.
What you’ll be doing
* Direct a small team of managers to deliver the online delivery operation of the supermarket, taking accountability for every delivery going out on time, every time, so our customers get exactly what they need, when they expect it.
* The department is fast paced with lots of KPIs; you’ll review data and ensure compliance with processes and procedures.
* Plan for upcoming key trading activities and events by working closely with the rest of the store leadership team.
* Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store.
* People management, including pay and scheduling routines, training, communication and employee relations activities such as managing performance, absence, and completing disciplinaries.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great Lead Online Manager
* A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
* Experience of managing managers in a fast-paced, performance-focused environment.
* An operator who is comfortable managing alone in the absence of more senior management.
* Driven to deliver high performance with a focus on efficiency and engagement.
* Confident in the use of data and in understanding/interpreting KPIs or other performance indicators, with experience of improving these.
* Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
* Can manage disciplinaries, performance issues or other similar employee relations issues (up to dismissal).
Essential Criteria
* Experience leading large teams in a fast-paced, customer-focused environment — developed leaders, built high-performing teams, and fostered ownership and accountability.
* A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
* Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement.
* Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with fairness and sound judgement.
* Leadership experience in an operational environment — retail, hospitality, or food service — owning departmental performance and confidently leading the store in the absence of senior leadership.
* Evidence of leading change — rolling out new ways of working, embedding new systems, or shifting team mindsets, bringing people with you and making change stick.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we offer a range of benefits for our managers, including:
* Discount card – 10% discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
* An annual bonus scheme based on our performance and your performance.
* Free food and hot drinks provided for colleagues in all our stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – match 4-7.5% of pension contributions.
* Sainsbury’s share scheme – invest at discounted rates.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – connect with like-minded people to help fulfil potential.
* Cycle to Work scheme – hire a bike and equipment with tax and NI savings.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop: we are committed to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome.
If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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