Spa Facilities Assistant:
Part-Time
Location: Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of
Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the
indulgence of a luxury spa resort. Offering an unrivalled guest experience, our
estate boasts exquisite dining venues, expansive gardens, and a world-class
spa. At Hoar Cross Hall, we're committed to delivering exceptional service and
creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is
to treat our guests as a friend of the family and to create positive memorable
experiences during their stay or visit to the Hall and Spa.
Our purpose is to hire people with
passion and positivity. We train you for skill, nurture you to grow and achieve
your goals….
The Role
To deliver exceptional guest
service by supporting the daily operations of the Hotel and Spa. The Spa
Facilities Assistant plays a vital role in maintaining high standards of
cleanliness, safety, and functionality across all spa and hotel areas, while providing
knowledgeable, professional, and courteous customer care. You will contribute
to the overall guest experience by ensuring smooth operations, efficient
communication between departments, and a consistent focus on guest
satisfaction. You will also support revenue generation by upselling services,
adhering to budget targets, and assisting in the control of financial
procedures.
Key Responsibilities
* Providing exceptional customer service, ensuring
every guest feels welcome and valued
* Monitoring and maintaining pool and spa areas to
ensure they meet quality and safety standards
* Regularly test and adjust chemical levels in the
pool and spa to maintain optimal water quality
* Ensuring all areas of the spa are clean, tidy, and
well-maintained, including treatment rooms, locker rooms, and public areas
* Adhering to health and safety regulations, ensuring
a safe environment for both guests and staff
* Working closely with other team members to deliver
seamless service and support across all relevant departments
* Informing guests about spa services, treatments,
and guidelines, enhancing their overall experience
* Supporting Spa Reception with guest arrivals and
departures
* Addressing and resolving guest issues promptly and
efficiently, maintaining a positive and professional manner
Personal Specification
Essentials
* All applicants must be over the age of 18 years old
due to the nature of the role
* Have a customer service background with strong
interpersonal skills and a friendly, approachable manner
* Have a demonstrated interest in pool and spa
quality standards
* Be meticulous attention to detail to ensure the
highest standards of cleanliness and safety are obtained
Desirables
* Have previous experience in a similar role within
the Spa/Hospitality industry
* Hold relevant certifications in pool and spa
management
* Hold certification such as Certified Pool Operator
(CPO) or similar is advantageous
Additional Information
* Part-time - 15 hours per week
A mixture of shifts - morning, afternoons and evenings
* 2 days – contracted weekends with options for
overtime in the week
* £12.71 per hour
Why Join Us
* Work in a picturesque, historic estate with a focus
on luxury and high standards in hospitality
* Complimentary Spa Day on work anniversaries at any
of our company spas
* Free meal provided daily through our staff canteen
* Complimentary use of leisure and spa facilities
* Access to the Employee Assistance Program
* 30% discount on overnight stays and spa days
* Discounts on food, drink and retail across our
venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* On-line Doctor support (appointments/prescriptions)
* A fun, supportive and inclusive work environment
with loads of development opportunities
People say you can’t choose your
family, well we choose you to be part of ours!