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Service Designer, Sunderland, Tyne and Wear
Client:
Methods
Location:
Sunderland, Tyne and Wear, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Job Title: Service Designer (Contract) – GDS Experience Essential
Location: Hybrid - 2 days per week in Newcastle
Day Rate: £550 per day inside IR35
We require a skilled Service Designer to support a major public sector transformation project. The ideal candidate will have extensive experience designing end-to-end services and a strong understanding of Government Digital Service (GDS) standards.
Key Responsibilities:
* Design and map end-to-end services, considering user needs, policy, tech constraints, and operational requirements
* Facilitate workshops and co-design sessions with stakeholders and users
* Collaborate closely with user researchers, designers, developers, and product managers
* Create service blueprints, journey maps, and other artefacts to communicate design decisions
* Ensure services meet GDS standards and support service assessments
* Proven experience as a Service Designer on digital transformation projects
* Deep understanding of GDS principles and service design standards
* Experience working across complex service ecosystems and organisational boundaries
* Strong facilitation, communication, and stakeholder engagement skills
* Previous experience on public sector or central government projects
* Familiarity with agile delivery environments
* Knowledge of accessibility and inclusive design principles
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